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Title
Text copied to clipboard!Restaurant Phone Host
Description
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We are looking for a Restaurant Phone Host to join our team and be the first point of contact for guests calling our restaurant. As a Restaurant Phone Host, you will play a vital role in creating a welcoming and professional impression for our guests, handling all incoming calls with courtesy and efficiency. Your responsibilities will include answering phones, managing reservations, providing information about our menu and services, and assisting with special requests. You will work closely with the front-of-house team to ensure seamless communication and guest satisfaction. The ideal candidate is friendly, organized, and able to multitask in a fast-paced environment. You should have excellent communication skills, a positive attitude, and a passion for delivering outstanding customer service. Previous experience in hospitality or customer service is preferred but not required. Training will be provided to help you succeed in this role. As a Restaurant Phone Host, you will be responsible for maintaining accurate records of reservations, communicating guest preferences to the team, and resolving any issues or concerns promptly. You will also assist with administrative tasks as needed and support the overall operations of the restaurant. This is an excellent opportunity for someone who enjoys interacting with people and wants to be part of a dynamic team in the food and beverage industry.
Responsibilities
Text copied to clipboard!- Answer incoming phone calls promptly and professionally
- Manage and confirm reservations using the restaurant's system
- Provide information about menu items, hours, and services
- Handle special requests and accommodate guest needs
- Communicate guest preferences and changes to the team
- Maintain accurate records of reservations and cancellations
- Assist with administrative tasks as needed
- Resolve guest concerns or escalate issues to management
- Support front-of-house staff during busy periods
- Ensure a positive and welcoming experience for all callers
Requirements
Text copied to clipboard!- Excellent verbal communication skills
- Friendly and professional phone etiquette
- Ability to multitask and stay organized
- Attention to detail and accuracy
- Basic computer and reservation system skills
- Positive attitude and team player
- Previous customer service or hospitality experience is a plus
- Ability to handle stressful situations calmly
- Flexible availability, including evenings and weekends
- Reliable and punctual
Potential interview questions
Text copied to clipboard!- Do you have experience working in customer service or hospitality?
- Are you comfortable handling multiple phone lines?
- Can you work evenings, weekends, and holidays if needed?
- How do you handle difficult or upset callers?
- Are you familiar with restaurant reservation systems?
- What does excellent customer service mean to you?
- How do you stay organized in a fast-paced environment?
- Are you able to multitask and prioritize tasks effectively?
- Do you have reliable transportation to and from work?
- Why are you interested in this position?
